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Employee Notification of Queue Report Enforcement

Employees need to understand that if management receives an alert to their cell phone it means that the employee/s assigned to the queue report have not done their job and the employee/s will be held responsible.

· The queue report is assigned to a specific person/s of a specific shift.

· There is also a back-up person/s assigned to send the queue report except on the midnight shift.

· A queue report schedule is created and posted on the board and e-mailed to employees. Employees are responsible to know if the queue report is assigned to them.

· First offense within a six month period: If the employee/s and back-up employee/s assigned to the queue report do not send the queue report in time, these employees will receive a written warning.

· Second offense within a six month period:  If the employee/s and back-up employee/s assigned to the queue report do not send the queue report in time, these employees will receive a 1 day suspension without pay.

· Third offense within a six month period:  If the employee/s and back-up employee/s assigned to the queue report do not send the queue report in time, these employees will receive a 3 day suspension without pay.

· Fourth offense within a six month period: If the employee/s and back-up employee/s assigned to the queue report do not send the queue report in time, these employees will receive a 1 week suspension without pay.

· Fifth offense within a six month period: If the employee/s and back-up employee/s assigned to the queue report do not send the queue report in time, failure to perform the duty assigned will result in termination of employment.

We are a team and we need to work together. Every employee in the Call Center needs to make sure that the queue is sent on time and accurately by the employees assigned to it. In addition to the above mentioned disciplinary actions, management will remove Call Center privileges when the queue report is not sent on time.

Loss of privileges may include but are not limited to the below listed:

· Cable TV Box.

·  TV set.

· Breaks will be cut down to two 15 minutes brakes per shift. The employee will take a 15 minutes brake in the first 4 hours of his/her shift and another 15 minutes brake in the second 4 hours of his/her shift.

· No media player devices will be allowed in the Call Center.

· The use of cell phones will be regulated. The employee will not be allowed to use his/her cell phone in the Call Center. And ringers will remain off at all times.

These policies are on a zero tolerance basis.